AI Sales Assistant for Ecommerce Stores — Replonic

The questions that cost you sales

Online stores lose orders to a small, boring set of questions. Almost all of them are already answered somewhere on the site — just not on the page the customer is standing on.

• "Will this arrive before Friday?" The answer is on your shipping page. The customer is on a product page.
• "Does this run small?" It is in the description of that one variant, three scrolls down.
• "Can I return it if it doesn't fit?" It is in the returns policy, which nobody opens before buying.
• "Is this the right one for my model?" Compatibility is on the spec table, and the customer is not sure how to read it.

A person asking these at eleven at night either finds the answer in ten seconds or closes the tab. That is the whole margin.

It answers from your catalogue, not from guesswork

Replonic reads your store the way a customer would: product pages, variants, prices, delivery and returns pages, FAQ. When someone asks about delivery, it answers with your delivery terms. When someone asks about a price, it uses the price on the page — and if that number is not on a page it read, it will not produce one.

That last part matters more in retail than anywhere else. A general chatbot that invents "usually 2–3 days" when you ship in two weeks does not save you a sale; it buys you a refund and a bad review.

It points to the product instead of describing it

When someone describes what they need in their own words — "something warm for a toddler, under 40" — the useful reply is a link to the item, not a paragraph about your range. The assistant answers the question and points at the page that sells the thing.

Your catalogue changes. So does the assistant.

Stores are not static: prices move, stock runs out, a seasonal range replaces last season's. Replonic re-reads your site so answers follow the catalogue instead of drifting a month behind it. If you have just changed something and do not want to wait, press Re-read now in the dashboard.

For anything that never appears on a public page — a size chart in a PDF, a wholesale term sheet, an internal policy on damaged deliveries — upload the document and it becomes answerable too.

Where your customers already are

The widget goes on the store itself with one line of code — Shopify, WooCommerce, Wix, Squarespace or plain HTML, pasted before the closing </body> tag. The same assistant also answers on WhatsApp and Telegram, which is where a lot of retail conversation actually happens. It replies in the language the customer wrote in — eleven of them.

You find out what people were shopping for

Every conversation is a customer telling you, in their own words, what they wanted and whether they found it. Questions you cannot answer are the most valuable thing in the list: they are either a missing product, a missing page, or a page that is not clear enough. Fix the page and the question stops coming.