AI Support Assistant for SaaS Companies | Replonic
Replonic reads your documentation, pricing and changelog, then answers the repeat questions — and hands over the ones that genuinely need a human.
Your docs are good. People still ask.
Software support has a long tail of questions that are already documented: which plan includes the API, how to rotate a key, why an invoice looks the way it does, whether the thing works with their stack. The documentation is right there and it is correct. It just does not get read.
So the questions arrive in the inbox instead, they arrive in every timezone, and answering them is the least interesting work your team does.
Answers from your docs, not from a model's memory
This distinction is the entire point for a software product. A general model knows what OAuth is; it does not know that your token expires in thirty days, that your Pro plan caps at five seats, or that you deprecated the v1 endpoint last month. It will happily produce a confident answer anyway.
Replonic answers from the pages you actually publish — docs, pricing, changelog, FAQ. If the answer is not in them, it says so and passes the conversation to you rather than filling the gap with something plausible. For a technical audience that is not a limitation; it is the only version worth shipping.
It keeps up with your release notes
Software documentation changes every week. An assistant trained once and frozen is wrong by the next release. Replonic re-reads your site, so when you ship a new plan limit or rename a feature, the answers follow. Anything not on a public page — an internal runbook, a migration guide you have not published, a spreadsheet of edge cases — can be uploaded and answered from too.
Escalation is the feature, not the fallback
A support assistant that never gives up is a support assistant that lies. Real bugs, account-specific problems and anything involving money should reach a person quickly, and the handover should carry what the customer already said so they do not repeat themselves. You also write your own canned answers for the questions you want phrased exactly one way — those always override whatever the model would have produced.
Pre-sales questions, answered at the moment they are asked
A lot of what looks like support is really sales: does it integrate with X, is there a free tier, what happens to my data when I cancel, can I self-host. Those get asked on the pricing page at midnight by someone comparing you against two competitors in other tabs. Answering right then is worth more than answering well on Monday.
The list of unanswered questions is a docs backlog
Every question the assistant could not answer is a gap in your documentation, ranked by how often real users hit it. That is a better roadmap for your docs than any internal guess, and it arrives for free as a side effect of running the thing.
Point it at your docs and ask it something hard.
Free plan, no card. 50 messages a month on your real site — enough to find out whether it holds up on your own edge cases.